Frequently Asked Questions (FAQs)
Q: When I increase the temperature on the thermostat regulator, why won’t it show the number I set it on?
A: The thermostat always shows the current temperature of the mat. The temperature will eventually increase to the one you set.
Q: Why is my mat not warming up?
A: The temperature may increase fast or slow depending on the environment. However, if the mat doesn’t heat up after 1 hour, please contact the A/S service at: support@healstem.com or (714) 732-8477
Q: My mat is set on 35 degrees Celsius, but it doesn’t feel hot at all. Why?
A: The average human body temperature today is 36.5~37 degrees Celsius, so your body may or may not feel heat at this temperature. It depends on each person.
Q: Why do I feel like only certain parts of the mat are heating up?
A: Due to lack of blood circulation in certain body areas, certain parts of your body may feel colder than the others. The mat absorbs the coldness in the areas with poor circulation and therefore may feel less hot in comparison to other areas.
Q: Why is the green regulator light not always on?
A: When the regulator reaches the desired temperature, the green light will turn off. The green light will stay on while the temperature is rising.
Q: When I try to make the wave energy water, why doesn’t the temperature go up as fast?
A: The colder the water is, the slower the temperature rises. It is best to distribute the water bottles equally across the mat. Placing all the water bottles on one side may cause uneven temperature distribution.
Q: Why should I NOT take a shower after fomentation?
A: The far-infrared rays emitted from the Healstem medical mat & sauna vibrate a huge amount of cells in our body. This causes our core body temperature to rise substantially. Consequently, showering after fomentation lowers our core body temperature. Maintaining a high core body temperature is essential to increase your immune system.
Q: Why does the Mat automatically turn off after a few hours?
A: This is due to a safety feature installed in every Mat. The mat turns off automatically every 8 hours. If you want the mat on during the duration of your sleep, please turn the mat on right before you sleep.
Q: Is it absolutely necessary to drink water during fomentation?
A: Yes. We recommend drinking up to 2 liters of wave energy water during fomentation because wave energy water is necessary to flush out the poison within your body. Without water, detox isn’t possible and fomentation is hard. Water is essential for proper blood circulation, and without water you may experience various bodily responses. For example, if you have poor blood circulation you may experience headaches in the case of dehydration.
Q: Why do I not sweat during fomentation?
A: You’ll be able to sweat as long as you drink the recommended amount of wave energy water. Not being able to sweat during fomentation is due to a lack of blood circulation. If your blood circulation is poor, sweating in general is hard. Continuous usage of the mat will eventually improve your blood circulation and therefore allow better sweat.
Q: I’m having trouble sleeping on the mat. Why is this happening?
A: This is one of the bodily responses that comes with using the mat. Your body gets “excited” due to the far-infrared rays vibrating your cells 2000 times in 1 minute, and therefore may stay alert. However, this is completely normal and you won’t have trouble sleeping after a few days of use depending on each person.
Q: I’m having various bodily reactions (headaches, itchiness, chilliness, etc.) after using the mat. Why is this happening?
A: Most people do not experience bodily reactions after using the mat. However, please be aware that depending on each person’s body condition and constitution, the fomentation and detoxifying process may cause various bodily responses. But don’t worry! These responses happen naturally because your body is now adjusting in the process of healing. If you drink the recommended amount of wave energy water (3-4 liters), these responses may be minimal or not appear at all. For more information on the types of bodily reactions, please visit here.